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Customer Service

Frequently Asked Questions

  • 1. How long does it take to get my order?

    This is an important question and it comes up often. There are two times you need to be aware of and you need to add them together in order to get an estimate of how long it would take you to get your order.

    First, there is the processing time. It generally takes two to three weeks for standard processing time. You can pay a quick or rush fee for each item ordered (which ranges from $4.95 to $9.95 for an expedited process time) which will reduce the processing time (to as quick as one day or one week).

    * Custom Orders may not apply to expedite processing times.

    Second, there is the shipping time (which is not the same as the processing time). Standard UPS shipping takes about a week to get to you depending on how far you are from our office in Texas. You can reduce this time by paying for faster shipping such as a 3-Day Select or a 2nd Day Air. Just remember the shipping time is in addition to the processing time and you need to add together both the production time and the shipping time to get a time estimate for the receival your order.

    2. I am nervous about whether or not my order will arrive in time. Who do I call or email to get a time estimate on my order?

    In general we cannot provide a precise delivery time beyond the processing time and shipping time estimates listed on your order. We suggest you avoid asking for status updates and trust that your order is being processed in accordance with the production and shipping times you requested when you placed your order.

    3. How much does shipping cost?

    Shipping costs vary depending on your selection of shipping method and order amount. You can check the shipping cost by simulating placing an order on our website and then canceling out of the order and empty your cart before filling in the payment information. We ship all GraduationApparel products by UPS or USPS. And of course faster shipping methods cost more.

    4. Do you ship outside the United States?

    We will ship to some foreign locations if the order is successfully placed by phone with approval. Such locations generally include Canada Europe and Japan and a few other locations. However because such shipments often involve the peculiarities of the various tariffs trade and import/export laws around the globe we may not be able to ship some orders overseas due to the cost of researching the laws for that location.

    Also if possible it is always easier for us to ship to a US-based shipping address and you will always save on shipping costs if you can arrange for a US-based address to receive the shipment. At this time due to advice from our bank concerning trends in fraud we reserve all rights to deny or proceed with orders shipping internationally.

    * GRADUATIONAPPAREL IS NOT RESPONSIBLE FOR ANY DUTY VAT TAX OR ANY OTHER FEES ASSOCIATED WITH IMPORTING OUR PRODUCTS.

    We cannot look up the final cost to you as your home country may (and often does) charge a fee at the destination. We cannot look up this information (and it often varies based on international law and code changes). We also cannot accept a rejection of that fee after the shipment leaves our factory and we cannot offer a return for a refund.

    Your home country will demand that GraduationApparel pays the fee before receiving the returned item and GraduationApparel cannot pay that fee. If you order from overseas, you must either pay any import fees and duties your home country charges or else abandon the item or receive no refund.

    5. What methods of payment do you accept?

    We accept payment by credit card (VISA Mastercard Discover American Express) and Pay Pal.

    ** Schools may place orders using a PO with prior approval from GraduationApparel.

    6. My credit card was rejected by your online ordering system but I know my credit card or check is valid and has enough money to cover this order. Why won't your system accept my credit card?

    Most credit card rejections are because your address does not match the address on record with your credit card company. Sometimes it's just a matter of a single digit off a mis-capitalization a dash or something very minor like that. Please try to re-enter your address to match what your credit card company has on file.

    7. I tried to make a purchase several times but each time your system rejected the order (probably due to an address issue as explained above) and then my credit card or checking company called and said you had charged me for each transaction!

    Actually your credit card security department is seeing the inquiries to your account not actual charges. Sometimes the inquiries appear as charges at first (ghost charges). Don't worry we didn't charge you for all those transactions. In a day or two the bank will remove all those charges on your account after they see no actual money was transferred. If we ever do make a mistake in overcharging you rest assured we will refund your money.

    8. I see on your website "As Low As" pricing. After I place my order I am charged a higher amount. Why?

    GraduationApparel offers bulk pricing. Which means the more of an item you order the lower the price per item is. Please click the item you are interested in on our site to see the bulk pricing chart for each item.

  • 1. How many colors can I have in my tassel?

    All of our tassels are sold in either 1 or 2 color combinations.

    2. What information do I need for the sizing?

    You need to provide us with each customer's height with shoes on for the gown. You do not need to provide cap size as our standard caps are one size fits all with elastic. You can view our sizing chart at www.GraduationApparel.com/size-and-color-charts. * We do offer fullfit sizes for those customers in need of more room for girth.

    3. Is it okay for a person with a Masters Degree to wear a Tam? If so how many sides?

    It depends on your college. Some colleges require mortarboards for Masters candidates and others tams. If tams are acceptable it is usually the 4-sided version for Masters degrees.

    4. What is the difference between a Tam and a Mortarboard?

    Tams are made from higher quality materials than mortarboards; tams are composed of a black velvet fabric and generally have a gold bullion tassel rather than a tassel that is the color of the school or University. Rather than having a flat top tams have a poof top similar to a beefeater style cap.

    Tam: Tams are typically used for Doctoral degrees though some Master's programs do use them. Tams are made from velvet and usually have a ribbon over the fabric and in black. Color variations do occur with some colleges. The numbers of sides vary; we offer four six or eight sided tams. Four sided is usually only used for Master's degrees while six and eight sided are used for Doctor's degrees depending on which the University prefers. Tams are "poofed" at the top instead of flat and come with a tassel usually in gold with one or two buttons and sometimes in a gold bullion color.

    Whether you pick a 4 6 or 8 sided tam has less to do with regulation and more to do with looking your best! Traditionally tams were 8 sided. Most tall or large men look best in 8 sided tams. Short and stocky individuals may look better in a 4 sided tam since it is less round looking. Most average sized women and small to average sized men look best in a 6 sided tam as it is very similar to the 8 sided tam but smaller and less round.

    5. What are my school colors for my hood?

    There is no standardized and unified published listing available of all current school colors. While GraduationApparel does maintain a color chart for degree velvet colors there is no true substitute for contacting your school directly and asking them what colors they are currently using for your graduation apparel. Schools can and sometimes do change their colors on a yearly basis (and even the color of the gown itself).GraduationApparel

    6. How do I wear my hood?

    Place it over your head draping off your shoulders and across the back of your gown. The velvet edge should be on the outside visible from the back. Make sure the lining (field and chevron school colors) are turned out so that people can see from the back your university colors. Usually this is done by turning the velvet trim to the outside at the back just below your shoulders.

    If you ordered a professional / faculty hood there will be a cord in the back (with two buttons one on each side of the hood) to keep your hood in place and a cord in the front to keep the hood away from your neck. Fasten the front cord to a shirt or dress button. Finally make sure the fabric shell of the hood is smoothed down and lays flat against the back of your robe. You can view our GraduationApparel hood sizing chart at www.GraduationApparel.com/size-and-color-charts.

    7. What is the difference in fabrics? (Shiny vs. Matte)

    The main difference is the finish of the fabric. Our shiny gowns are a knitted fabric that has more of a shiny look to it giving the color of the gowns more brightness. Our matte gowns are a woven fabric which has more of a flat dull finish. Either option look greats.

    8. I see on your website "as low as" pricing. After I place my order I am charged a higher amount. Why?

    GraduationApparel offers bulk pricing. Which means the more of an item you order the lower the price per item is. Please click the item you are interested in on our site to see the bulk pricing chart for each item.

    10. Are the gowns see through And what is the quality of your gowns?

    No. Our gowns are made with the finest quality. What distinguishes us from other suppliers is that all our products are carefully manufactured using only the finest quality materials while still maintaining unbelievably low prices certain to suit your needs.

    Our dazzling array of high school graduation gowns come in a fine polyester finish smooth pleat and neck piping and a heavy duty zipper construction for trouble-free operation.

    The Deluxe Bachelors and Masters Gowns are produced with high quality matte fabric with fluting on the arms and back.

    The PhD grad gown has a fluted back and shoulders and velvet trim and is designed with traditional academic sleeve and made of the highest quality fabrics.

    You can view our color and material charts at www.GraduationApparel.com/size-and-color-charts.

  • Please direct all questions and comments regarding Custom Orders to one of our product specialists.

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